[Elfsea] IF you're having problems w/e-mail

Gabriella Cleveland ancientgrl at hotmail.com
Tue Jun 25 12:10:24 PDT 2002


  Hi everyone,
     Several have made comments on their computer acting weird, etc...
  I thought the same and tried to find some answers.
  The following may help you :

>From: "MSN Hotmail Support" <abuse at css.one.microsoft.com>
>Subject: Re: Undeliverable mail--"of the Software for archival purposes or
>when"

>Dear Gabriella,
>
>Thank you for writing to Hotmail Support.
>
>Gabriella, I understand your concern at receiving failure delivery messages
>from postmaster for the e-mail message that you did not send from your
>Hotmail account.
>
>However, I would like to inform you that an unknown individual is forging
>your account’s message headers to make it appear that the message
>originates from your Hotmail account.
>
>These people add the recipient’s e-mail address or account name into the
>header to try and make it appear more authentic.
>
>The method by which a spammer is able to get your address is endless. The
>most common is through trial and error where he/she just guesses random
>email addresses. We at Hotmail are totally against spamming, and we close
>any Hotmail account caught doing so. But not all e-mails come from Hotmail
>and so the best you can do for the email from other sites is to block the
>addresses, or you may write the hosts of the domain senders (if there is
>such a facility in their domain to report spammers).
>
>Some individuals sending unsolicited e-mail use bulk mail programs that
>forge headers onto the e-mail message. Some of these programs combine the
>recipient’s account name or e-mail address with another domain name to try
>and make it appear more authentic. This bypasses the recipient's filter
>because the message appears to originate from the recipient's own account.
>They also try to trick people by taking the name of the recipient’s account
>and forging it into the header with another domain name to try and make it
>appear more authentic.
>
>This is what happened to you. Be assured, however, that the sender did not
>break into your account or send you a computer virus. And, your account
>name was not used to send e-mail to other users. Your account name is
>unique, and no two Hotmail users have the same account name.
>
>These individuals are very hard to identify, but we actively pursue legal
>action against anyone who forges addresses from the Hotmail domain. Please
>help us by forwarding all unsolicited e-mail messages with the Hotmail
>domain name. Forward the entire message with the full header information
>(see instructions below) including the line "X-Originating-IP: [IP ADDRESS
>NUMBERS]" to: abuse at hotmail.com
>
>To forward mail with full headers:-
>
>Using Hotmail:
>1. Click "Options" to the right of the "Address Book" tab. The "Options"
>page appears.
>2. Under "Additional Options", click the "Mail Display Settings" link. The
>"Mail Display Settings" page appears.
>3. Under "Message Headers", select "Full" and click "OK".
>4. Forward the resulting mail to:
>abuse at hotmail.com
>
>Using MSN Explorer:
>1. Open the message, and then click "More" in the upper right corner.
>2. Click "Message Source". The message opens in a new window with all the
>header information visible.
>3. Copy all the text and paste it into a new message. Send this message to:
>abuse at msn.com
>
>Using Outlook Express or Outlook:
>1. On the unopened mail, place your cursor over the mail, right-click, and
>click "Options".
>2. Under "internet headers", copy the contents of the full headers.
>3. Open the e-mail in question and forward a complete copy of the message,
>including the full message header that you copied at the beginning of your
>message, to
>abuse at hotmail.com
>
>Gabriella, we are always looking for ways to improve our filtering, but as
>we improve, so do the tools that these individuals use to send their
>e-mail. In the meantime, we recommend using the "Junk Mail Filter" and
>"Custom Filters" for commonly used words such as "XXX", "ADV", "Money",
>"Free", "Trip", "Sweepstakes", and so on.
>
>To Turn on the Hotmail Junk Mail Filter:-
>1. Click "Options" to the right of the "Address Book" tab. The "Options"
>page appears.
>2. Under "Mail Handling", click "Junk Mail Filter". The "Junk Mail Filter"
>page appears.
>3. Select "ON".
>
>Your Inbox now accepts only:
>- E-mail addressed directly to you (that is, e-mail in which you appear on
>the "To" or "Cc" line).
>- WebCourier Subscription services and Hotmail member letters.
>- If selected, any of the items in the check box on the page.
>- If populated, any of the mail from the addresses and/or domains you type
>in the box at the end of the page.
>
>4. In the final drop-down, choose where you want the unwanted mail to go
>(Junk Mail folder or Trash Can).
>
>5. Click "OK" to turn on "Junk Mail Filter".
>
>Note: Junk Mail Filter does not apply to POP-downloaded e-mail messages.
>
>To create a filter:-
>1. Click "Options" to the right of the "Address Book" tab. The "Options"
>page appears.
>2. Under "Mail Handling", click the "Custom Filters" link. The "Custom
>Filters" page appears with several empty text boxes.
>3. For Filter 1, in the first drop-down list, select "Subject", "From
>Name", or "From Addr".
>- "Subject" filters the message based on its subject.
>- "From Name" filters the message based on the sender's name.
>- "From Addr" filters the message based on the sender's e-mail address.
>4. In the second drop-down list, select "Contains", "Does Not Contain",
>"Contains Word", "Starts With", "Ends With", or "Equals".
>- "Contains" searches for a specified word, partial word, or phrase (for
>example, the filter "Fred" finds all instances of "Fred", "Fredrick",
>"Freddie", and so on).
>- "Does Not Contain" is the opposite of "Contains" (for example, the filter
>"Fred" finds all instances of anything other than "Fred" such as
>"Scarlett", "Rhett", and so on).
>- "Contains Word" searches for the exact word not a partial word (for
>example, the filter "Fred" finds all instances of "Fred" not including
>"Frederick", "Freddie", and so on).
>- "Starts With" searches for a sentence or word that begins with the
>specified word or partial word (for example, the filter "FredTech at hot"
>finds all messages that contain "FredTech at hot", such as,
>"FredTech at hots.com", "FredTech at hotday.com", and so on).
>- "Ends With" searches for a sentence or word that ends with the specified
>word or partial word (for example, the filter "@aol.com" finds all messages
>that contain "@aol.com", such as "vleigh_gwtw at aol.com",
>"gablec_gwtw at aol.com", and so on).
>- "Equals" searches for the exact phrase (for example, the filter "Fred
>Flintstone" finds all instances of Fred Flintstone, but not "Flintstone,
>Fred", "Fred S. Flintstone", and so on).
>5. In the third text box, type the string for which you want to search.
>6. From the "Then deliver to" drop-down list, select the folder to which
>you want the filtered mail delivered.
>7. Select the "Enabled" check box.
>8. Click "OK" to apply the filters or "Cancel" to return to the "Options"
>page without saving the filters.
>
>Note: If you click "OK" and have less than two blank filters, Hotmail
>automatically adds filters so that you always have two blank filters.
>
>I hope the information will help you. If you require any further
>assistance, please feel free to email us again.
>
>Gabriella, if you need any further assistance please feel free to e-mail us
>again.
>
>Remember that MSN Hotmail also has comprehensive online help
>available--just click Help in the upper right corner.
>
>Sincerely,
>
>Billy
>MSN Hotmail Customer Support Representative
>
>Your satisfaction with my customer service is very important. If you
>consider your issue resolved, please click on the link below to let me know
>how I am doing. With your comments, please indicate my name and ticket
>number(found in this mail's subject line) to help me keep track of my
>performance.
>
>Customer Service Survey: http://www.surveyhost.com/hotmail/
>
>>Dear Postmaster,
>      I did not send this !!! Is there someway that someone has tapped into
>my computer ? Strange things are happening for the last several days. I'm
>receiving e-mails that are not mine. Now my address is on outgoing
>mail....what's going on? Thanking you in advance for your time,
>Sincerely, Gabriella
>


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