[Elfsea] OT: Employment Opportunities.

[Patrick Cuccurello]

Currently my employer has a number of opportunities in either
accounting or systems support areas.  If anyone is interested, let
me know and I will arrange contact with our HR department.

Thanks
Petruccio
e-mail:  pcuccurello at hotmail.com


The positions are outlined below:

______________________________________________________
Position Title:
Seasonal Lacerte Technical Support Agent - Systems   BU/FU:
Pro Tax
Location:
Plano, TX

Primary Responsibilities:
Summary:
This associate will work under direct supervision to answer
telephone or written on-line inquiries from customers regarding
questions and issues concerning company products. Additionally, they
will analyze and resolve computer software and hardware issues and
recommend solutions to the customer.

Key Responsibilities:
? Using utmost courtesy, politeness and professionalism resolves
customer issues and technical problems optimally utilizing available
resources during the initial customer contact.
? Demonstrates call management skills in guiding the customer and
troubleshooting the issue.
? Effectively handles customer calls and quality database entry
simultaneously.
? Fosters a good team environment by maintaining positive working
relationships with team members.

Qualifications:
Key Qualifications:
? Minimum 2+ years of college coursework, 4 year degree is preferred
(accounting, business, math or science majors are a plus) or
equivalent experience.
? Basic knowledge of Windows operating systems.
? Basic understanding of small business concepts and processes.
? Income tax experience/knowledge is a big plus.
? Ability to work flexible hours required during peak season (i.e.:
November-April).
? One year of customer service or technical support experience, in a
call center environment, preferred.
? Excellent verbal and written communication skills.
___________________________________________________

Position Title:
EasyACCT Technical Support Agent (Seasonal)   BU/FU:
Pro Tax
Location:
Plano, TX  Dept#:

Primary Responsibilities:
Using utmost courtesy, politeness and professionalism resolves
customer issues and technical problems optimally utilizing available
resources during the initial customer contact.
- Demonstrates call management skills in guiding the customer and
troubleshooting the issue.
- Effectively handles customer calls and quality database entry
simultaneously.
- Fosters a good team environment by maintaining positive working
relationships with team members.

Qualifications:
- Minimum 2+ years of college coursework, 4 year degree is preferred
(accounting, business, math or science majors are a plus) or
equivalent experience.
- Basic knowledge of Windows operating systems.
- Basic understanding of small business concepts and processes.
- Accounting/Bookkeeping experience/knowledge is a big plus.
- Ability to work flexible hours required during peak season (i.e.:
November-January).
- One year of customer service or technical support experience, in a
call center environment, preferred.
- Excellent verbal and written communication skills.