[Northkeep] A solution to a mar on Northkeep's honor

[Stephanie Drake]

Thank you, Lynn.  I think this is great advice.

Mercedes
----- Original Message -----
From: LRA <lra at olpdsl.net>
To: <northkeep at ansteorra.org>
Sent: Wednesday, October 10, 2001 12:05 PM
Subject: [Northkeep] A solution to a mar on Northkeep's honor


> As a public relations consultant in mundane life, I deal with a lot of
> clients who need to do damage control after an ugly incident. If Northkeep
> were my client, here is what I would recommend:
> (1) that Dairmont NOT post his e-mail address online.
> I think he would be bombarded with e-mails, both apologitic and
> agurmentitive in nature. I think being overwhelmed by e-mails could only
> increase his bad picture of Northkeep.
>
> (2) Not try to point fingers or find out who the person spoke to, as that
> will only be more divisive and cause more hard feelings.
> But we can all take this as a lesson that when we are out in public in any
> sort of demo or event or afterglow, that we must be friendly and helpful
and
> to others, both SCA and mundanes. We must make a special point to welcome
> new people and make them feel at home with us. We have all been new at one
> time or another and know how hard it is to be "new". Especially in the SCA
> when even the clothes and the language are new, not just the people.
>
> (3) We as members of the Northkeep list do not post disparaging things to
> say about this person, but look at it as a lesson we can learn from. We
> should be thankful to him that he has had enough courage to say something
so
> that we can ALL pay more attention to how we treat others.
>
> (4) Ian and Robert e-mail the person with a sincere apology and tell him
> Northkeep is actually a friendly and hospitable barony. And post a copy of
> the letter (with no name or e-mail address) on Northkeep list for everyone
> to see. Appologies are always difficult, especially if you are apologizing
> for someone else.
>
> (5) That Ian and Robert invite him to our investiture as our guest to show
> him what the people of Northkeep are really like.
>
> (6) Make sure at all our events, populace, afterglow, fighter practices,
> etc., that we are plesant and welcoming and treat others well and offer
them
> hospitality --be that info, or a kind word, or just a smile and a an
> introduction. Certainly we can ALL do that.
>
>
> That is what I would advise Northkeep to do. I think it would go a long
way
> to help overcome a bad experience this person had.
> Remember, people tell others good things about a company or group to only
> about five of thier friends; people tell bad things about a company or
group
> to about 25 or more of their friends. It's a an marketing adage that is
> quite true.
>
> Okay. That's all I have to say.
>
> Lynn the Inquisitive
>
> ----- Original Message -----
> From: Marc Carlson <marc-carlson at utulsa.edu>
> To: <northkeep at ansteorra.org>
> Sent: Wednesday, October 10, 2001 10:47 AM
> Subject: RE: Re: [Northkeep] A slightly different situation.
>
>
> > At 11:35 AM 10/10/01 -0400, Damon wrote:
> > >>Reread the _whole_ text of the original post.  Then ask yourself, "How
> do I
> > >> make sure _I'm_ not the one who turns people away?"  Once you've
> answered
> > >>that, _and_put_it_into_action_.  Enough will have been said and done.
> >
> > Thank you.  Exactly.
> >
> > I have nothing more to say on this topic.
> >
> > If you want to argue with this guy, you can wait until I get his email
> address and post it here,
> > or you can go to the Mooneschadowe list, sign on and seek out his
address
> in the Members
> > list.  I know it's there.
> >
> > M/D
> >
> > _______________________________________________
> > Northkeep mailing list
> > Northkeep at ansteorra.org
> > http://www.ansteorra.org/mailman/listinfo/northkeep
>
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