[Northkeep] Fwd: Customer Service Job Openings For PSO

[montega at gmail.com]

Go to Aep.com to apply click on careers, search by location, Tulsa... Apply online. 

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Begin forwarded message:

> From: mvalbert at aep.com
> Date: February 23, 2012 1:26:15 PM CST
> To: montega at gmail.com
> Subject: Customer Service Job Openings For PSO
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> Customer Solutions Assoc	
> Auto req ID	3276BR
> Location	Tulsa, OK
> Job Type	Full-Time
> Job Category	Customer Service and Call Center
> Relocation	No
> Job Description	Perform, under direct supervision, various duties that are the result of customer inquiries. Assist higher classification personnel with clerical assignments. Process customer requests for service; answer customer inquiries and resolve customer complaints. Communicate effectively with the customer, and promote a favorable Company image. Interpret, explain and administer credit policies. Promote and explain a variety of Company offered programs. Calculate and explain electric bills and compile adjustments. Update and maintain customer account records. Initiate routine correspondence in response to written or telephone inquiries. Assist in collection efforts by offering and establishing payment arrangements and/or options, or directing customers to assistance agencies. Direct calls to other AEP business units/employees, as required. Initiate investigation orders, as necessary. Process outage, emergency and hazard calls, and communicate information to the responsible AEP business unit. Verify and update customer account information such as name, address, mail-to information, phone number(s) and demographics. Operate various PC based systems relative to Customer Operations. Promote and support the Company's Accident Prevention and Safety and Health programs. Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy. Assume other duties and responsibilities as assigned.
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> Successful applicants will be hired by Key Personnel, a staffing firm, and will be placed at the AEP Tulsa Customer Solutions Center.  Compensation and benefits will be through Key Personnel, with potential for full-time hire by the Tulsa Customer Solutions Center for those individuals performing assigned job duties at a sustained satisfactory level.
> Minimum Requirements	High school education or equivalent education and/or work experience. Minimum of 1-2 years of work experience that involves dealing directly with external customers. Must have the ability to operate job related machines such as computers, calculators and teleset equipment. Must have the ability to read, write and understand business English and grammar. Must have the ability to perform required arithmetic calculations. Must have the ability to deal with customers in an intelligent, tactful and courteous manner.
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