SC - SC: feedback for menu, please!

[Peters, Rise J.]

In a message dated 4/20/99 11:32:42 AM Eastern Daylight Time, 
shore at dcainc.com writes:

<< Is distilling the essential oils in rose water, covered by the statutes 
that 
 govern distilling alcohol?
 
 Arglwydd Aeddan ap Trahaearn >>

Yes. Any type of distilling is covered by the law. However, permits are 
available for distilling essential oils. Unfortunately, as has been pointed 
out by someone, unless you have the apporpriate leagl documentation detailing 
the exact law(s) you want the permit for and  know in advance exactly what 
you are asking for, the federal employees will do little to help you out. The 
stock phrase from them is 'I've never heard of anybody doing that.' This 
seems to, in their pea sized brains, cover any further need to look into it.

BTW, this applies to any gov't service on either a local or federal level. If 
you get such uninformed responces, ask to speak to the supervisor, then their 
supivisor, ad infinitum. Eventuall you will either speak to someone who 
really knows their job and cares or, they will put someone to helping you 
simply to get you out of their hair.

If all else fails, a comment card to the district or regional 
manager/supervisor explaining how rude  and unhelpful the employee was is 
usually all it takes to set an ignorant or lazy employee on the right track 
and open doors. :-)

Ras
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