[Steppes] Gate Issues

[Chiara Francesca]

Every Round Table has a class on running gate and has for some time
now. :)

Or do you mean a local class?

Chiara


On Tue, June 26, 2007 12:40 pm, alkudsi at aol.com wrote:
> It has been a long time since I worked gate (and I'll make an effort
> to change that), but when I did, we had the same problems, and your
> answer is absolutely on target.
>
> Some of the other issues I've seen when I go to gate is that friends
> of the people on gate are there keeping their friends company, and
> they are so busy talking, they ignore those checking in.  Several
> times I've had to be rather firm to get an answer to a reasonable
> question, to get my change, to even be welcomed.  These should be
> (along with keeping the paperwork up and the money secure) the main
> focuses of those working gate.
>
> This sounds like an ideal opportunity to have "class" on serving as
> gate...
>
> HL Saqra
>
>
> -----Original Message-----
> From: Barbara W <alysd38 at yahoo.com>
> To: steppes at lists.ansteorra.org
> Sent: Tue, 26 Jun 2007 12:15 pm
> Subject: [Steppes] Gate Issues (was Discouraging / Encouraging)
>
>
>
> Working gate is like working retail, except the 'customer' is often
> exhausted
> rom a long ordeal of packing up and driving to the site.  While
> there is no
> xcuse for rudeness there is often a reason, and those working the
> gate must try
> o keep that in mind.  While you are given stories of the 'customer'
> being rude,
> here are an equal number of stories of the gate personnel being just
> as rude.
> gain, there are reasons, but never excuses.  Rudeness should be
> answered by
> ourtesy, in most cases that will diffuse the situation, and at the
> very least
> ill allow you to maintain your personal ethics and grace.
> I do not believe that gate is a good job for very new people.  As
> that one
> erson said "they should have told you...."....new people might not
> have the
> nowledge, experience or confidence to deal with the situations and
> questions
> hat arise at gate, so many confrontations that could otherwise be
> avoided are
> orced onto them.  If new people are assigned to the gate, they
> should be
> ccompanied by the most knowledgeable members available.  This will
> help to
> void unpleasant situations.
> I know, your next argument will be "we take who we can get,
> volunteers are hard
> o come by."  Absolutely true, and a separate issue we must struggle
> to
> vercome.
> Alys
>
> --------------------------------
> hoose the right car based on your needs.  Check out Yahoo! Autos new
> Car Finder
> ool.
> ______________________________________________
> teppes mailing list
> teppes at lists.ansteorra.org
> ttp://lists.ansteorra.org/listinfo.cgi/steppes-ansteorra.org
>
>
> ________________________________________________________________________
> AOL now offers free email to everyone.  Find out more about what's
> free from AOL at AOL.com.
> _______________________________________________
> Steppes mailing list
> Steppes at lists.ansteorra.org
> http://lists.ansteorra.org/listinfo.cgi/steppes-ansteorra.org
>
>