[Steppes] Gate Issues

[Catherine Sims]

I think the distinction here is between running gate and working gate ...

Arianne

On 6/26/07, Chiara Francesca <Chiara.Francesca at gmail.com> wrote:
>
> Every Round Table has a class on running gate and has for some time
> now. :)
>
> Or do you mean a local class?
>
> Chiara
>
>
> On Tue, June 26, 2007 12:40 pm, alkudsi at aol.com wrote:
> > It has been a long time since I worked gate (and I'll make an effort
> > to change that), but when I did, we had the same problems, and your
> > answer is absolutely on target.
> >
> > Some of the other issues I've seen when I go to gate is that friends
> > of the people on gate are there keeping their friends company, and
> > they are so busy talking, they ignore those checking in.  Several
> > times I've had to be rather firm to get an answer to a reasonable
> > question, to get my change, to even be welcomed.  These should be
> > (along with keeping the paperwork up and the money secure) the main
> > focuses of those working gate.
> >
> > This sounds like an ideal opportunity to have "class" on serving as
> > gate...
> >
> > HL Saqra
> >
> >
> > -----Original Message-----
> > From: Barbara W <alysd38 at yahoo.com>
> > To: steppes at lists.ansteorra.org
> > Sent: Tue, 26 Jun 2007 12:15 pm
> > Subject: [Steppes] Gate Issues (was Discouraging / Encouraging)
> >
> >
> >
> > Working gate is like working retail, except the 'customer' is often
> > exhausted
> > rom a long ordeal of packing up and driving to the site.  While
> > there is no
> > xcuse for rudeness there is often a reason, and those working the
> > gate must try
> > o keep that in mind.  While you are given stories of the 'customer'
> > being rude,
> > here are an equal number of stories of the gate personnel being just
> > as rude.
> > gain, there are reasons, but never excuses.  Rudeness should be
> > answered by
> > ourtesy, in most cases that will diffuse the situation, and at the
> > very least
> > ill allow you to maintain your personal ethics and grace.
> > I do not believe that gate is a good job for very new people.  As
> > that one
> > erson said "they should have told you...."....new people might not
> > have the
> > nowledge, experience or confidence to deal with the situations and
> > questions
> > hat arise at gate, so many confrontations that could otherwise be
> > avoided are
> > orced onto them.  If new people are assigned to the gate, they
> > should be
> > ccompanied by the most knowledgeable members available.  This will
> > help to
> > void unpleasant situations.
> > I know, your next argument will be "we take who we can get,
> > volunteers are hard
> > o come by."  Absolutely true, and a separate issue we must struggle
> > to
> > vercome.
> > Alys
> >
> > --------------------------------
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> > Car Finder
> > ool.
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