[Steppes] Gate Issues (was Discouraging / Encouraging)

[McFarland, Glenn]

Sounds more like we need a class on going through gate without being a total ass. The behavior described is unacceptable regardless of the rank of the ass or the rank or newness of the person working gate. 

Thorkel

-----Original Message-----
From: steppes-bounces at lists.ansteorra.org [mailto:steppes-bounces at lists.ansteorra.org] On Behalf Of alkudsi at aol.com
Sent: Tuesday, June 26, 2007 12:41 PM
To: steppes at lists.ansteorra.org
Subject: Re: [Steppes] Gate Issues (was Discouraging / Encouraging)

It has been a long time since I worked gate (and I'll make an effort to change that), but when I did, we had the same problems, and your answer is absolutely on target. 

Some of the other issues I've seen when I go to gate is that friends of the people on gate are there keeping their friends company, and they are so busy talking, they ignore those checking in.  Several times I've had to be rather firm to get an answer to a reasonable question, to get my change, to even be welcomed.  These should be (along with keeping the paperwork up and the money secure) the main focuses of those working gate.

This sounds like an ideal opportunity to have "class" on serving as gate...

HL Saqra


-----Original Message-----
From: Barbara W <alysd38 at yahoo.com>
To: steppes at lists.ansteorra.org
Sent: Tue, 26 Jun 2007 12:15 pm
Subject: [Steppes] Gate Issues (was Discouraging / Encouraging)



Working gate is like working retail, except the 'customer' is often exhausted 
rom a long ordeal of packing up and driving to the site.  While there is no 
xcuse for rudeness there is often a reason, and those working the gate must try 
o keep that in mind.  While you are given stories of the 'customer' being rude, 
here are an equal number of stories of the gate personnel being just as rude.  
gain, there are reasons, but never excuses.  Rudeness should be answered by 
ourtesy, in most cases that will diffuse the situation, and at the very least 
ill allow you to maintain your personal ethics and grace.
I do not believe that gate is a good job for very new people.  As that one 
erson said "they should have told you...."....new people might not have the 
nowledge, experience or confidence to deal with the situations and questions 
hat arise at gate, so many confrontations that could otherwise be avoided are 
orced onto them.  If new people are assigned to the gate, they should be 
ccompanied by the most knowledgeable members available.  This will help to 
void unpleasant situations.
I know, your next argument will be "we take who we can get, volunteers are hard 
o come by."  Absolutely true, and a separate issue we must struggle to 
vercome.
Alys
       
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